Refund policy

No Change of Mind Returns

Due to the nature of our products, we do not accept returns or refunds for change of mind.

Most Gifted by Scent Society Australia items are made to order and/or customised, including corporate, real estate, bulk, and branded gifting. All sales are final once an order is placed.

Damaged or Faulty Items

If your order arrives damaged or faulty, we will happily assess the issue.

To be eligible for a replacement or refund, you must contact us within 48 hours of delivery at info@scentsocietyaustralia.com and include:

  • Your order number

  • Clear photos of the damaged or faulty item

  • Clear photos of the outer shipping box

  • A clear photo of the shipping label attached to the box

This information is required to assess damage and to support any claims with our shipping partners.

If the damage or fault is confirmed, we will offer a replacement or refund at our discretion, in line with Australian Consumer Law.

Items Not Eligible for Return

We cannot accept returns or refunds for:

  • Change of mind

  • Custom or personalised products

  • Branded or logo-labelled items

  • Corporate, real estate, or bulk gifting orders

  • Sale items or gift cards

Incorrect Details Provided

We are not responsible for errors caused by:

  • Incorrect spelling, wording, or information provided by the customer

  • Incorrect logos or artwork supplied

  • Final approvals given prior to production

Please carefully review all details before confirming your order.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for products that are faulty, damaged, or not as described.

Contact Us

For all return or damage enquiries, please contact:
info@scentsocietyaustralia.com